leadership cases

Due to security and privacy concerns, my projects are white labeled and password protected.
Mockup of 3 iphone screens using our new design system

Leading UX for marketing & service journeys

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Crafting a high-performing design team to lead transformation in customer experience.
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Front door redesign for Fortune 500

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Overhaul of insurance company front door by putting users in control of their financial goals.
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ic cases

Before my move into leadership positions

Redesign of financial services global navigation

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Redesign of financial services navigation, linking numerous pages and addressing the requirements of 15M customers each year.
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Desktop Image of Woken career coaching platform

Career coaching platform

PWA (Progressive Web App) that empowers users to forge a career path that they will love.
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Financial assessment

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End-to-End redesign of a financial quiz taken by millions of Retirement and Group Insurance customers of global company.
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Desktop GIF with screens from Legacy Portal

Client portal for order status.

To streamline the workload for customer service personnel, I developed a customer-centric portal, allowing clients to monitor the status of their orders.
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Financial health, Reimagined

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Robust digital platform that empowers millions of customers to take control of their financial health through a suite of tools, articles, and lesson plans that are personalized to their unique needs.
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